Great customer experience (CX) is built on a foundation of personalised and relevant interactions across all channels. The challenge for banks & financial institutions are making this a reality. Today, the advanced technologies, such as Artificial Intelligence (AI), can make this possible to a greater extent. Most of the leading banks around the globe have realized the importance of AI and have implemented it in multiple forms across front office, middle office, and back-office of financial institutions.

This white paper outlines how banks & FIs can harness AI’s power to create an exceptional omnichannel customer experience.

The whitepaper discusses:

• Overview of omnichannel banking and artificial intelligence (AI)
• Artificial intelligence in financial services
• Typical Artificial Intelligence use cases in financial service
• Key drivers for AI-enabled omnichannel banking
• Key encounters and mitigation plans